Online Coaching is a service where you receive personalized guidance on your workouts, nutrition, and lifestyle to help you achieve your goals. This includes customized training plans, weekly check-ins, and tailored nutrition advice.

Online Accountability Partner is a service providing support and accountability through text communication throughout the week. I will monitor your progress and help you stay committed to your goals. This service does not include personalized advice, training plans, or meal plans – it focuses solely on written accountability.

The minimum commitment for Online Coaching is 16 weeks, unless anything else has been agreed on beforehand and clearly stated on your starting invoice. All payments for these weeks must be paid regardless.

When your minimum contract is up the subscription will a expire and a further call will be organised to find out the next steps

If you are under the age of 18, written consent from your legal guardian must be provided.

A starting invoice will be sent to you before Online Coaching starts and must be paid through the payment provider written on the invoice. Here, an automatic monthly payment will be set up that will be paid on the selected date of every month.

All payments must fall within the payment due date.

You are liable for keeping your payment details and information up to date.

If the payment fails, the system will retry payment after 3, 5 and 7 days. If your payment still fails after the 3 re-tries, the programme will expire. 

You can pause your Online Coaching for up to 30 days by providing written notice at least 5 days before the desired pause date. You will not be charged for the days your contract is paused.

You are free to terminate your contract after 16 weeks.

If notice is given on or before the 10th day of your billing month, your last payment will be for the current month. For example, if your billing date is July 1 and you terminate on July 8, your last payment will cover July, and Online Coaching will end on July 31.

If notice is given after the 10th day of your billing month, your last payment will cover the current month plus the following month. For example, if your billing date is July 1 and you terminate on July 12, your last payment will cover August, and Online Coaching will end on August 31.

To terminate your contract, you must provide written notice. If you wish to terminate your contract before the minimum contract period is complete, you must pay all remaining payments.

Online Coaching cannot be transferred to someone else as it is personalized for you.

If you have bought Online Coaching you have the right of return for up to 14 days from the first purchase date. If you are within the 14 days and coaching has already begun, the amounts already paid will not be refunded but all future payments will be stopped.

If you have bought other online services (meal plan, training plan or online accountability partner) you have the right of return for up to 14 days from the purchase date on the condition that you have not already received your purchased product/service. After receiving the purchased product/service, no refunds can be made.

Online Coaching, as well as meal plans, training plans, and other services purchased online, are undertaken at your own risk.

While I am dedicated to enhancing the physical well-being of my clients, please note that I am not a qualified medical professional, psychologist, dietitian, or mental health expert. I do not have the credentials to diagnose or treat diseases, injuries, eating disorders, or mental health issues. If you encounter such challenges, I strongly recommend seeking help from a qualified healthcare professional. My role is to focus on physical training and nutrition to support your goals, and I am happy to collaborate with healthcare experts to ensure you receive comprehensive support.

If you have any existing health issues, injuries, eating disorders, or similar conditions, please inform me clearly before starting Online Coaching or any other online services. Additionally, it is advisable to consult a healthcare professional to confirm it is safe for you to engage in workouts. I, Ryan John-Baptiste, cannot be held responsible if exercise or dietary recommendations worsen any existing health issues, injuries, eating disorders, or similar conditions, particularly if this information is not communicated prior to the commencement of Online Coaching.

I reserve the right to use pictures and statements you send me for social media, website, and promotional purposes. I will always ask for your permission before sharing, and I will never disclose your name or face without your consent.

Before starting coaching online or receiving a meal plan you will be sent a questionnaire so I can prepare your personalised training plan and guidance. I will only ask for relevant and necessary information. If there is anything you do not wish to answer, please let me know.

During online coaching I will write down personal information such as your weight, height, muscle mass, measurements, pictures etc. This is used to help give you the best possible advice and progress during coaching.

All the information I have on you is stored in a private folder on my laptop that requires a password to access.

Your personal folder is saved for up to 24 months, in case you should wish to start coaching again. However, I retain the right to save your before/after pictures and testimonials for an unlimited amount of time.

If you ever wish to have your pictures removed or deleted, please let me know.

Your name and email will be saved to my newsletter list, and you may be sent promotional emails from me about my services. You can unsubscribe from this at any time.

The Terms and Conditions written on this page ...... are the most up-to-date and will therefore always overrule any Terms and Conditions you have previously received or can find attached to your monthly invoice. 

If you have any questions about these Terms and Conditions or any of my services, please contact Ryan John-Baptiste on Coaching@ryanjohnbaptiste.com

Changes to the Terms and Conditions

I may modify or update these Terms and Conditions from time to time, so please review it periodically. You can always see the date of the last update at the top of this page. I may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of personalised coaching, training plans or meal plans after any modification to these Terms and Conditions will constitute your acceptance of such modifications.

In the event of unforeseen circumstances beyond our control, such as illness, natural disasters, or other force majeure events, the implementation of online programs or personal training may be affected. In such cases, I, Sarah Louise, will work together with you, the client, to find appropriate solutions and potentially reschedule training sessions or coaching.

If disagreements or conflicts arise between me and the client, I am dedicated to resolving them in a fair and constructive manner. We will strive to reach a mutual resolution through dialogue and collaboration.